Shipping Details

shipping rates

** In-Transit Time – Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays.  

*** Free Shipping Promotion – Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

 

FREQUENTLY ASKED QUESTIONS:

How do I know if package is shipped or on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to this guide for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

I received a damaged item, What should I do?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.